(Clientes de Chile pueden solicitar los terminos y condiciones por e-mail)
GENERAL GUARANTEE: Satisfaction is guaranteed upon arrival, if you receive severely damaged or dead items, contact us and we will fix it. Remember to open up orders as soon as possible once received. Books are sent in brand new condidtion and have no guarantee.
PLANT GUARANTEE: All items are packed by us at Equilibrio Ltd. with the ultimate care and in perfect condition. We have received many positive feedbacks regarding the high quality of our packing, especially with regards to plants. Since we have no control over the growing conditions the plants are exposed to after shipping, we must limit our guarantee to safe arrival only, and therefore we reserve the right to delay shipping if the climatic conditions are unfavorable. Please remember that slight damage such as shipping stress and dehydration might occur in the most delicate of the species, but most improve after a few days. The pitchers in general are extremely delicate and it is possible that they will suffer due to transport. Complaints should be made immediately at
within the first 24 hours after delivery. We will receive a delivery confirmation from USPS and if you have a problem with a product, you will receive instructions on how to return the plant and get a refund. No item is returnable if it has been exposed to long periods of extreme cold or heat, i.e., not being home when a plant was delivered and bringing it into the house after 3 hours sitting in below freezing temperatures. The size of a plant is not necessarily indicative of its age and is not a valid reason for return. Please remember than many of the plants are in dormancy in winter and might be very small compared to the plant they will grow into during their growing season. Additionally, a 1 year old plant will differ in size depending if the plant was generated from seed, cutting, or tissue culture. All plants are as old as advertised. Purchases of products marked as Sold Out will be automatically substituted for products of similar price, unless the customer indicates otherwise. Please remember, the costs of shipping handling, packing and insurance are service and are not returnable and are the responsibility of the buyer. It is the buyer's responsibility to make sure someone is available to pick up the package at time of delivery and bring it into a climate-controlled environment. This is essential in winter and high summer. Loss or damage during transport is the responsibility of the USPS, for this reason we always recommend insurance packages against loss and damage. If you see any damages to the package you must report them immediately to your postal carrier or your local post office.
DELIVERY: Your order will be process a few weeks after confirmation of payment is received in the order they were received. You will receive an e-mail with the date your item will be sent and the delivery confirmation number of the package. Packages are usually sent once a month (summer time only) via USPS Priority Mail, with exception around holidays, and normally take between 2 and 3 business days. We reserves the right to change the carrier or shipping method without a notification.
PACKING: The plants are shipped in a cardboard box, with the plant protected inside with packing peanuts or paper. Plants of delicate structure such as some Drosera species are packed with a protective plastic dome or bag. IN THE CASE OF TROPICAL PLANTS, WE CAN SHIP WITH A HEAT PACK (additional cost of $2.50). The boxes are sealed with packing tape and labeled for shipping.
Packing,handling and Shipping Charges: We can combine shipping for our clients to reduce costs. However, it is important if you are making multiple purchases, to calculate using the table provided, your exact shipping costs for your grouped items. If you pay for your items shipping separately, they will be shipped separately. It is not possible to reimburse for shipping after the fact.
ORDER CANCELLATION: Any order has been processed may be cancelled. A 5% or US$5.00 minimun fee charge will be apply.
Equilibrio Films Ltda. and Equilibrio Carnivorous Plants reserves the right to change this information without a notification.
Ordering Info 
